FAQ

How do I care for my charms and necklace?

  1. Avoid Water and Harsh Chemicals:
    We do not recommend exposing your jewelry to water or harsh chemicals such as lotions, perfumes, or cleaning agents. These substances can dull the finish and damage delicate materials.
  2. Gentle Cleaning:
    To clean your jewelry, simply wipe it down with a soft, dry microfiber cloth after each wear. This will help remove any dirt, oils, or residues that may accumulate.
  3. Storage:
    When not in use, store your jewelry in a cool, dry place away from direct sunlight.

What do I do if my necklace breaks or a charm falls off?

Contact us through our 'Contact Us' link or send us an email describing your issue to contact@shopmargot.com. We'll evaluate your problem and get it taken care of!

How do I change out my charms on my necklace?

We make all of our charms interchangeable so you can mix and match but only need to have one chain. Each charm is equipped with a clasp that is easy to open and close so you can easily move charms from necklace to bracelet, to keychains and more. If you need help learning how to add or remove charms to a chain check out our "how to" highlight on instagram @shopmargot.official or email our customer support at contact@shopmargot.com and we'll send you a video tutorial. Each charm purchased from us includes a charm connector.

Have other questions? We'd love to hear from you. Email us at contact@shopmargot.com.