Returns & Exchanges

Shop Margot Return Policy:

Thank you for shopping at Shop Margot! We want to ensure your complete satisfaction with your purchase. Please review our return policy below:

Return Window: You have 30 days from the delivery date to initiate a return or exchange for any eligible items.

Return Fee: A flat rate return fee of $5 will be deducted from your refund for returned items to cover the return shipping cost. However, there is no fee for exchanges.

Condition of Returned Items: Returned items must be unused, unworn, and in their original condition with original packaging enclosed. Items that do not meet these criteria may not be eligible for a refund or exchange.

Damaged Items: In the rare event that you receive a damaged or defective item, please contact us immediately at contact@shomargot.com. We may request a photo of the damaged item for our records. We will then offer you a replacement or provide a full refund, including any return shipping costs incurred by you.

Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer service team at contact@shomargot.com. Please provide your order number and details of the item(s) you wish to return or exchange. Our team will guide you through the process.

Refunds: Refunds will be issued to the original payment method used for the purchase, minus any applicable return fees. Please allow 5-7 business days for the refund to be processed and reflected in your account.

Exchanges: Exchanges will be processed once the returned item is received and inspected. If the item you wish to exchange is out of stock, we will contact you and either issue a refund or inform you of when the item is expected to be back in stock. 

Non-Returnable Items: Certain items are not eligible for return or exchange, including but not limited to: sale & clearance items, custom necklaces.

By making a purchase at Shop Margot, you agree to adhere to the terms and conditions of our return policy outlined above. If you have any questions or concerns, please don't hesitate to contact us. We're here to help!